RETURN & EXCHANGE POLICY
EASY RETURNS & EXCHANGES
- You can easily exchange any item within 7 days for an or store credit following the original date of purchase or taking possession of the item (for home deliveries or pre-orders)
- The merchandise must be unused, uninstalled and returned in its original condition and packaging (unopened) in order to get a full refund, exchange or store credit for the merchandise; a restocking fee of 30% of the merchandise’s retail price will be deducted for any damaged open box;
- Proof of purchase necessary;
- Refunds will be issued through the same method of payment and/or card as the original purchase (some exceptions may apply).
FINAL SALE
- Final sale at all times on: floor models (demos), gift cards, clearance items, end of collections, parts, maintenance products and all services.
- For hygienic reasons, toilets seats that have been opened cannot be returned or exchanged.
QUOTES & LAYAWAYS
- Quotes done in store do not guarantee product availability or pricing;
- Minimum deposit of fifty percent (50%) is required on any layaways or orders;
- Orders must be paid in full if delivery needs to be scheduled within 7 days.
SHIPPING & DELIVERY OF MERCHANDISE
- Full payment (100%) of the invoice is required for merchandise that needs to be picked up at the Store within the next 7 days or 7 days before any home delivery.
- The customer is responsible to inspect all merchandise upon receipt.
- Any merchandise received damaged must be reported within a maximum period of 72 hours (3 days) following the receipt of the merchandise to the Subhi Imports Ltdstore of the transaction; or to Customer Service: service@konceptfixtures.com
ONLINE ORDERS
- Online purchases are subject to the same policy hereinabove mentioned and can be returned or exchanged at any Subhi Imports Ltdstore;
- A valid government-issue piece of identification with picture will need to be presented by the customer when picking up the merchandise at the store;
- The customer is responsible for checking the merchandise upon arrival;
- If the merchandise is damaged on arrival the customer needs to:
Declare the damaged merchandise to the delivery company and sign the document regarding this situation;
Take clear photograph of the outer packaging and of the damaged merchandise and send those to service@konceptfixtures.comalong with a description of the damage. - Shipping fees are applicable at all times and are at the expense of the customer, even if the items are credited or exchanged;
- If the customer has benefited from free delivery, shipping fees will be charged upon receipt of the return or on any new delivery of merchandise (new or exchange) (except for merchandises damaged on arrival);
- The customer is responsible for any loss or damage that may occur during transportation of the returned merchandise. A secure transportation service is recommended.
Subhi Imports Ltdreserves the right to refuse returns or exchanges in the event that it doesn't comply with the above policy. The terms and conditions of this policy may change without prior notice.
